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What other information should I left if I am a Brazil or Argentina customer?
Do you ship to PO Boxes or APO/FPO military addresses?
What kind of value-added services can you provide currently?
What should I do if I want claim a quality complaint?
Which shipping method do you offer for shipping batteries?
Can I get a refund immediately if I choose to cancel the order when being told that the order item(s) is out of stock?


What other information should I left if I am a Brazil or Argentina customer?
When you placing an order here, you should leave your name, shipping address, email and telephone. Except this, if you are from Brazil or Argentina, you should leave you CPF/CUIL Number for customs clearance, or else, your goods cannot be delivered to you.

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Do you ship to PO Boxes or APO/FPO military addresses?
Sorry, at this time our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses addresses so you will need to provide a street address. If you provide a PO Box or APO/FPO military address, it will delay shipment of your items.

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What kind of value-added services can you provide currently?
We are capable of offering you such value added services as take apart guideline videos, general support involving part replacement, professional packing service, etc.

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What should I do if I want claim a quality complaint?
In this case please contact our customer service immediately. In order to solve every complaint efficiently, we may need your help and full support: first, we need some information such as the description of the encountered problem, including words, photos (the higher the quality, the better), and the evidence showing that the product is shopped from ETS (there is "ETS" stamp on the product). After we get these information, we will work together with our QC engineer to solve our customers' problems. For more details, please refer to Warranty Policy and WEA Process.

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Which shipping method do you offer for shipping batteries?
Due to the international logistic policy, all batteries will be shipped via DHL.

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Can I get a refund immediately if I choose to cancel the order when being told that the order item(s) is out of stock?
It depends on the shipping type and stock condition. We provide two types of shipping method: Expedited Shipping (2-4 business days) and Economy Shipping (5-7 business days.) If the ordered goods cannot be shipped within 2 business days (Expedited Shipping) or 3 business days (Economy Shipping), it would be determined as TOS (temporarily out of stock). Usually, we start to process and ship the order in one business day after confirming the payment. When you are notified that the ordered item is TOS or the inventory stock fail our QC so that we need to replenish the inventory, if you require a refund in this case, we will wait until the last day of the required fulfilling time for the two different shipping methods. During this period, we will try our best to keep the stock replenished and ship the order within required fulfilling time.

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Last Updated: 13 Sep 2016 01:57:56 PDT home  |  about  |  terms  |  contact
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